Shipping policy

Shipping Area

TRYSOLWYN ships only to the 48 contiguous United States.

We currently do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO addresses, or international destinations.

Shipping Cost

Standard shipping is free for all orders delivered within the 48 contiguous United States. Any optional expedited or special delivery service will be clearly displayed before payment.

Order Processing

Orders are normally processed within 1–3 business days.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing on the next business day.

Delivery Time

Estimated transit time is 3–8 business days after shipment.

The estimated total delivery time is approximately 4–11 business days, including processing. Delivery dates are estimates and may be affected by severe weather, carrier delays, high-volume periods, or circumstances outside our reasonable control.

Large Fitness Equipment

Large or heavy products may be delivered by a freight carrier. Unless specifically stated on the product page, delivery does not include assembly, installation, unpacking, or moving the item inside your home.

The carrier may contact you to arrange a delivery appointment. Customers are responsible for providing an accessible and safe delivery location.

Carriers

Depending on product size, weight, destination, and availability, orders may ship through USPS, DHL, UPS, FedEx, or another approved carrier. Products from the same order may arrive in separate packages or on different dates.

Tracking

Tracking information will be sent to the email address used during checkout after the carrier accepts the shipment. Tracking may require 24–48 hours to begin displaying movement.

Address Changes

Contact us within 24 hours after ordering if an address correction is required. We cannot guarantee a change after processing or shipment begins. Customers are responsible for complete and accurate delivery information. Additional carrier fees caused by an incorrect or incomplete address may be charged to the customer where permitted.

Customers are responsible for additional costs caused by an incorrect or incomplete address.

Missing or Damaged Deliveries

If your order is marked delivered but cannot be located, check the delivery area and contact the carrier first. If the package is still missing, contact us so we can assist with an investigation.

Report visibly damaged, incomplete, or incorrect deliveries within 7 calendar days and include photographs of the product, packaging, and shipping label.